Veynex Recruitment B.V., h.o.d.n. Sphere IT, strives to perform its services as well and professionally as possible. In the unlikely event that you are dissatisfied with our services, we would of course be pleased to hear from you. We will handle your complaints with the utmost care.
You can take your complaint in the first instance to your contact person within Sphere IT. Even if you approach Sphere IT with a complaint, this complaint will initially be passed on to your contact person. You can then provide an explanation of your complaint, after which an attempt will be made to find a solution together with you.
Should this not lead to the result you want, you can submit an official written complaint to Sphere IT. This must be in writing. You can use the procedure below to submit your complaint. The objectives of this procedure include:
- establishing a procedure to deal constructively with complaints from you within a reasonable period of time;
- establishing a procedure to determine the causes of your complaints;
- maintaining and improving existing relationships through proper complaints handling;
- train employees in customer-focused response to your complaints;
- Improving service quality through complaint handling and complaint analysis.
Filing a complaint
Your written complaint should include at least the following information:
- your name and (e-mail) address;
- the date;
- A clear description of your complaint.
If the aforementioned information is missing, your complaint cannot be considered.
The receipt of your complaint will be confirmed to you by Sphere IT within five working days.
Treatment of your complaint
A board member of Sphere IT will investigate your complaint. If applicable, the person complained about will be notified of the filing of the complaint and given the opportunity to respond. You will also be given the opportunity to provide an explanation of your complaint.
Based on the information collected, your complaint will be dealt with within four weeks of its receipt. In the unlikely event that a longer handling period is required, you will be notified of any deviation from this period, giving reasons, and the period within which an opinion on the complaint will be given.
You will be informed in writing of the verdict on the merits of your complaint, which may or may not be accompanied by recommendations.
Confidentiality
Sphere IT will handle your complaint with the utmost care. This also means that those involved in complaint handling will observe confidentiality. You will not owe any costs for handling your complaint.
